Zune Hard Reset
Sunday, 24 August 2008
If you are having any trouble with your Zune, a Hard Reset will often fix it. Here is how to do it:
Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.
After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.
To restore the Zune device software, follow these steps: Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.
After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.
| 1. Set the Hold Switch to unlocked. | |
2. Press and hold the Back button  while you press and hold the top of the Zune Pad. When the Zune device begins to power up, release the buttons. |  |
| 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model: | |
| - If you have the 4GB Zune, the 8GB Zune, or the 80GB Zune, immediately press and hold the Back button while you press both the Zune Pad and the Play/Pause button. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. |  |
| - If you have the 30GB Zune, immediately press and hold the Back button while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. Note "Clearing contents. Please wait" appears, followed by “Connect Zune to your PC." |  |
| 4. After “Connect Zune to your PC” appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software. |
25 Comments:
SWEET! thanks it worked
good post, I will pass it on to people and also keep my eyes out for cheap Zunes i can buy and fix with this simple rest if you were shown! lol
thanks again,
-dustinL
Reset my Zune and fixed the issue! Thanks!
I have a zune that will no longer connect to the zune software on my pc. I have tried uninstalling/reinstalling the software many times on 3 different pc's. The zune will charge on the usb port, but it will no longer connect to the software. My question is: If I do the hard reset on my zune, will it rnder it useless due to the fact that it no longer connects to the software? Please help I really need to put new music on my zune. Thanks in advance
glastronix: it sounds like an issue with the software on your Zune and not the PC. So, a hard reset of the Zune would be the best thing to try at this point. This should reset the Zune and allow you to reinstall the latest firmware and then hopefully fix your issue.
This isn't working on my 30 gig. When I get to step 3, it just scrolls through my artists, playlists, songs etc.
Shelby: Make sure you follow the instructions for the 30GB zune as it's a little different.
If you have the 30GB Zune, immediately press and hold the Back button while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen.
Ur genuius!!!it works...
Im on Step 3 and have been for a while, why isnt it changing?
I've Been on step 3 for a while, how long will it take? It just says, "Please wait."
the same thing is going on with mine..... it has said please wait for about a week now.... what do i do ?????
Thank you. It worked. I had some issues with it not fully resetting after another method but this definitely worked.
www.techtronic.us
How about a Zune that will periodically reset itself, even when the keys are locked? Mine reset itself 4 times in a 10 minute timeframe....can you say useless?
this didnt work for me /:
its a black screen already & as soon as i pushed up and back, NOTHING HAPPENED. i held it for about 2 minutes and it still wouldnt turn on ! i have noooo idea whats going on with thiss ///: HELP. (4gb)
email me if you have any advice:
skyler_wehrman@hotmail.com
Heyy thanks! something that finally worked :) i was getting annoyed by it restarting on its own and freezing while playing music but this totally fixed it. thanks =D
To all the people that are having problems with step 3:
It takes a couple of tries to do it. But if you own the 30GB model, you have to immediately press the back, center, and left buttons after you press the back and up buttons.
I did the hard reset and everything worked fine, but when i connected it to the computer to restore the firmware it said "Software error, error code = C00D11CD" it does it everytime i connect now and cant think of what to do =/ any help would be appreciated =]
thanks you got my Zune to work but im now having problems with playing songs and getting them on the zune
THIS IS ONLY ABT 30GB I HAVE 120GB I TRIED THE HARD RESET BUT NOTHING HAPPENED.....IS THERE ANY OTHER WAY YOU CAN HELP?????
I have a 30 gig and I keep getting error code c00d124d
i love u man my zune works now
OK I was stuck on stage 3, the page was not frozen but i could not press back, next and cancel buttons. So i kept resetting my zune(4gb)and it did. So finally i exit out of the stage page and now i cant get back too it. My zune is charging but still wont connect to my Zune software to put music on it. Does any body know what I am saying, or where i went wrong? Help?
You got my 30gig to work... but it freezes when it updates and I try to put in songs. error code
(c00d124d)
having a bit of a problem. whenever my zune turns on, it goes to the menu, stops responding and turns off after 3 seconds. tried to use the hard reset method, but the time period before it turns off is too short. any ideas?
btw i have a zune 8GB
Man you are a genius! haha man I feel honored to be the first to type it in here with just a.simple. questoin to a googleURL search!
thanks for getting something to at-least look like a solution to my 8gb mini =) I will give another post if it works or if it works or not!