Zune Hard Reset
Sunday, 24 August 2008
If you are having any trouble with your Zune, a Hard Reset will often fix it. Here is how to do it:
Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.
After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.
To restore the Zune device software, follow these steps: Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.
After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.
| 1. Set the Hold Switch to unlocked. | |
2. Press and hold the Back button  while you press and hold the top of the Zune Pad. When the Zune device begins to power up, release the buttons. |  |
| 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model: | |
| - If you have the 4GB Zune, the 8GB Zune, or the 80GB Zune, immediately press and hold the Back button while you press both the Zune Pad and the Play/Pause button. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. |  |
| - If you have the 30GB Zune, immediately press and hold the Back button while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. Note "Clearing contents. Please wait" appears, followed by “Connect Zune to your PC." |  |
| 4. After “Connect Zune to your PC” appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software. |
