Zune Hard Reset
- Author: admin
- Filed under: Uncategorized
Aug 24,2008
If you are having any trouble with your Zune, a Hard Reset will often fix it. Here is how to do it:
Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.
After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.
To restore the Zune device software, follow these steps:
| 1. Set the Hold Switch to unlocked. | |
2. Press and hold the Back button  while you press and hold the top of the Zune Pad. When the Zune device begins to power up, release the buttons. |
 |
| 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model: | |
| - If you have the 4GB Zune, the 8GB Zune, or the 80GB Zune, immediately press and hold the Back button while you press both the Zune Pad and the Play/Pause button. Continue to hold these buttons until your Zune device restarts and “Please wait” appears on the screen. |  |
| - If you have the 30GB Zune, immediately press and hold the Back button while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and “Please wait” appears on the screen.
Note “Clearing contents. Please wait” appears, followed by “Connect Zune to your PC.” |
 |
| 4. After “Connect Zune to your PC” appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software. |
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Recent Comments
- Nuri Demirci Lopez: Excellent it worked in my 4
- Kim: does anyone know if there
- Melanie: This helpes! Thankyou so much
- B: i got a zune from
- j: I have an 80gb Zune
- pat: Hey, I have an 80
- Ernesto: Lifesaver bro.
- rohidas: Hey guys, even I am
- Annoyed: YA i have the 30GB
- rich: stuck on step 4 on
52 Responses for "Zune Hard Reset"
Man you are a genius! haha man I feel honored to be the first to type it in here with just a.simple. questoin to a googleURL search!
thanks for getting something to at-least look like a solution to my 8gb mini =) I will give another post if it works or if it works or not!
SWEET! thanks it worked
good post, I will pass it on to people and also keep my eyes out for cheap Zunes i can buy and fix with this simple rest if you were shown! lol
thanks again,
-dustinL
Reset my Zune and fixed the issue! Thanks!
I have a zune that will no longer connect to the zune software on my pc. I have tried uninstalling/reinstalling the software many times on 3 different pc’s. The zune will charge on the usb port, but it will no longer connect to the software. My question is: If I do the hard reset on my zune, will it rnder it useless due to the fact that it no longer connects to the software? Please help I really need to put new music on my zune. Thanks in advance
glastronix: it sounds like an issue with the software on your Zune and not the PC. So, a hard reset of the Zune would be the best thing to try at this point. This should reset the Zune and allow you to reinstall the latest firmware and then hopefully fix your issue.
This isn’t working on my 30 gig. When I get to step 3, it just scrolls through my artists, playlists, songs etc.
Shelby: Make sure you follow the instructions for the 30GB zune as it’s a little different.
If you have the 30GB Zune, immediately press and hold the Back button while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and “Please wait” appears on the screen.
Ur genuius!!!it works…
Im on Step 3 and have been for a while, why isnt it changing?
I’ve Been on step 3 for a while, how long will it take? It just says, “Please wait.”
the same thing is going on with mine….. it has said please wait for about a week now…. what do i do ?????
Thank you. It worked. I had some issues with it not fully resetting after another method but this definitely worked.
http://www.techtronic.us
How about a Zune that will periodically reset itself, even when the keys are locked? Mine reset itself 4 times in a 10 minute timeframe….can you say useless?
this didnt work for me /:
its a black screen already & as soon as i pushed up and back, NOTHING HAPPENED. i held it for about 2 minutes and it still wouldnt turn on ! i have noooo idea whats going on with thiss ///: HELP. (4gb)
email me if you have any advice:
skyler_wehrman@hotmail.com
Heyy thanks! something that finally worked
i was getting annoyed by it restarting on its own and freezing while playing music but this totally fixed it. thanks =D
To all the people that are having problems with step 3:
It takes a couple of tries to do it. But if you own the 30GB model, you have to immediately press the back, center, and left buttons after you press the back and up buttons.
I did the hard reset and everything worked fine, but when i connected it to the computer to restore the firmware it said "Software error, error code = C00D11CD" it does it everytime i connect now and cant think of what to do =/ any help would be appreciated =]
thanks you got my Zune to work but im now having problems with playing songs and getting them on the zune
THIS IS ONLY ABT 30GB I HAVE 120GB I TRIED THE HARD RESET BUT NOTHING HAPPENED…..IS THERE ANY OTHER WAY YOU CAN HELP?????
I have a 30 gig and I keep getting error code c00d124d
i love u man my zune works now
OK I was stuck on stage 3, the page was not frozen but i could not press back, next and cancel buttons. So i kept resetting my zune(4gb)and it did. So finally i exit out of the stage page and now i cant get back too it. My zune is charging but still wont connect to my Zune software to put music on it. Does any body know what I am saying, or where i went wrong? Help?
You got my 30gig to work… but it freezes when it updates and I try to put in songs. error code
(c00d124d)
having a bit of a problem. whenever my zune turns on, it goes to the menu, stops responding and turns off after 3 seconds. tried to use the hard reset method, but the time period before it turns off is too short. any ideas?
btw i have a zune 8GB
How you guys doing Im kinda frustrated right now cause i have a 30 gig and for the life of me i cant this this thing to hard reset im following the steps you have shown and i try to reset this thing like about 5 times a day and have been trying for about 2 weeks now and if it helps when the thing turns on i cant push any keys even though its unlocked and everything like the screen is frozen then i do the step were you hold back and press up yeah it work then i immedditly hold back and left and center and the dam thing wont come up as please wait and just stays on the stupid loading screen and wont stop till it dies.
Please help before i throw it at the wall
Frustraded Zune Owner
Thanks! It worked on my 80 GB.
mine fades on please wait any help?
Hello, I am have a serious issue with my Zune 30 gb. I notice I only have this problem when I’m jogging with my player. I assume it’s from all the jostling when I run. It freezes up sometimes but all I have to do is turn the unit off then turn it back on an it resets and I’m good to go. But this last time was the worst, I am unable to play most of my music and I cant view any pictures or video. I get and error message that reads, “The item is missing or cant be played.” I tried to perform the hard reset an the unit didn’t even turn on. I don’t know if it’s because I have the 1st generation Zune and some other process is needed. Is there another method of performing a hard reset for an older model Zune? If not, what else could I do to remedy this problem? Thank You.
you are my hero; i owe you dinner if you’re ever in tx
thanks!
I have an 8gb zune, and Im having the same problem as Skylar. Its just a blank screen. Ive tried the hard reset 9 times now, it just sits there. Should I let the battery drain? Or should I charge it for a long period of time. It was working fine, and then I plugged it in to the computer for updates. Then in the middle of updating, it became the blank screen. PLEASE HELP!!! If you have any advice at all, please email me at themarsvoltalover103@yahoo.com or comment under this.
Thanks dude! You really help me!!!!!!
I’m passing my 8gb Zune down to my step son for his birthday since I bought a 30gb after I lost it (and found it years later). I was having issues deleting all my music and such off of it, so I decided to try the hard reset. It worked perfectly! Thank you for posting this.
followed your directions and got to screen on 30gb that says connect to computer. did so, nothing happened. went to settings/device/update and says checking for updates but just continues to check for updates with nothing happening beyond that. desperate for help.
My Zune 80 is suddenly stuck on the “please wait” screen and does not respond to this fix! I’m past warranty so this sucks.
anybody got any fixes for being completely frozen on the “please wait” screen?
I have 8GB Zune. Will not move off the settings menu except to go to wireless and then wireless on and off. I did the reset but no luck. it keeps coming back to main screen and landing on settings.
My 80 gb will not play my downloaded music. The radio works just fine. I have tried resetting, I have updated the software on the pc and have tried all of the suggestions, even called support. Is this a hardware issue?
PS, the music comes up on the screen and the bar is moving like its playing but no sound.
Ms Dee
What format is your music in?
Also did the hard reset work properly? i.e. Did it delete everything from your device
This sounds more like a software issue..
Hey I have a 120 gb zune and it died over a year ago and I could never figure out the solution. It first had the number 5 in the left corner and said support help. So I tried the hard reset and I’m guessing its working because it says Please Wait with a 3 in the left corner. Now its said the same thing for days. I only had 20gb of music on it… should it be taking this long?
Everyone is telling me to just give up and get an ipod however I love my zune dearly and if I can’t get it to work this time, I may just get one as a last resort.
Please Email me GrinSnail@yahoo.com if you can give me any answers and I would surely appreciate it or know where I can send it in at. Thank you.
Hey I have a 120 gb zune and it died over a year ago and I could never figure out the solution. It first had the number 5 in the left corner and said support help. So I tried the hard reset and I’m guessing its working because it says Please Wait with a 3 in the left corner. Now its said the same thing for days. I only had 20gb of music on it… should it be taking this long?
Everyone is telling me to just give up and get an ipod however I love my zune dearly and if I can’t get it to work this time, I may just get one as a last resort.
Please Email me GrinSnail@yahoo.com if you can give me any answers and I would surely appreciate it or know where I can send it in at. Thank you.
My 4 GB Zune won’t accept downloads, nor is it able to be reset using the 3 finger hard reset method. Where do I go from here?
I have a 120 gb Zune..this is my 5th one. I wouldnt be caught dead with an ipod but I need my music. I’ve had every error from 1- to the dreaded 5. (5 means your hardrive is gone) I’ve spent an hour and a half talking to someone that spoke little to no english and basically told me my zune broke because I did not “properly shut off the zune” (which is holding down and back button). I was told I had to pay $120 for a refurbished zune and cover all the postage to get mine repaired. This is hopefully lucky #6. I’ve done the hard reboot and it keeps going to the screen that says 1 please connect to your pc.. when I connect it the zune player says it needs to update.. after gettin as far as 2% it stops and says there was an error updating and my zune player is stuck on #2. I’m afraid to do too many hard reboots because last time I got the dreaded error 5 (in which there is no help for). If anyone knows any other tricks or tips I’d really appriciate it. Please contact me via email.
YA i have the 30GB i have used this again, and again, and again and NOTHING HAPPENS! Now my Zune only turns on when you hold down the ‘play/pause’ button, so do i do that first, then hold downt the back and middle/left button cause other wise it DOESNT TURN ON, and nothing works after that.. no ‘please wait screen’ I JUST WWANT TO DELETE EVERYTHING!! please help..
Hey guys, even I am stuck at step 3, it simply says “please wait” and nothing happens. Is there any fix for this problem?
Lifesaver bro.
Hey, I have an 80 gig zune. Started showing a battery symbol with a bolt in the middle,then would fade to a drained battery symbolo with a slim line of red at the bottom. So I had the battery changed. Everything works fine, plays,charges with usb,zune dock and zune kicker stereo. When I plugged into my computer with usb I get the “usb device not recognized, one of the usb devices attached to this computer has malfunctioned message”…. I’ve tried different usb ports, 3 different computers,2 sync cables, restart zune, update microsoft service pack for windows and nothing.. I took the last resort and tried to reformat and its stuck on the open software and restore the device firmware screen and the usb not recognized screen is still coming up… I wish I had never tried the restore. At least I had my zune working and charging with 6000 songs, now I have nothing but a frozen screen
Pat
I have an 80gb Zune that stopped working suddenly. It can turn off/on but it won’t let me unlock the player. I tried the reset and hard reset but it just goes to the unlock screen. Can someone help please?!
i got a zune from my buddy he was havin issues with it so i did the hard reset which was pretty simple i downloaded the software it works with the windows xp i have but when i hook the zune into the usb port and run the software accept the terms of agreement on the next page click install and the program tells me zune setup requires an active internet connection, to continue please make sure your computer is connected to the internet. well my comp is connected to the internet or i wouldnt have been able to go download the software so whats goin on can some one please email me and let me know what i have to do
This helpes! Thankyou so much I was so scared it was done for!
does anyone know if there is a way to do a hard reset on an 80gb without using the play/pause button? My zune is out of warranty and the play/pause button is not working.
Excellent
it worked in my 4 Gigs zune perfectly.
thanks
regards
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