Comments on: Zune Hard Reset

By: Nuri Demirci Lopez

Nuri Demirci Lopez — Thu, 29 Dec 2011 17:52:18 +0000

Excellent
it worked in my 4 Gigs zune perfectly.
thanks
regards

By: Kim

Kim — Tue, 27 Dec 2011 21:18:53 +0000

does anyone know if there is a way to do a hard reset on an 80gb without using the play/pause button? My zune is out of warranty and the play/pause button is not working.

By: Melanie

Melanie — Tue, 13 Dec 2011 01:40:37 +0000

This helpes! Thankyou so much I was so scared it was done for!

By: B

Wed, 23 Nov 2011 03:04:12 +0000

i got a zune from my buddy he was havin issues with it so i did the hard reset which was pretty simple i downloaded the software it works with the windows xp i have but when i hook the zune into the usb port and run the software accept the terms of agreement on the next page click install and the program tells me zune setup requires an active internet connection, to continue please make sure your computer is connected to the internet. well my comp is connected to the internet or i wouldnt have been able to go download the software so whats goin on can some one please email me and let me know what i have to do

By: j

Sat, 19 Nov 2011 16:36:56 +0000

I have an 80gb Zune that stopped working suddenly. It can turn off/on but it won’t let me unlock the player. I tried the reset and hard reset but it just goes to the unlock screen. Can someone help please?!

By: pat

pat — Thu, 17 Nov 2011 15:13:51 +0000

Hey, I have an 80 gig zune. Started showing a battery symbol with a bolt in the middle,then would fade to a drained battery symbolo with a slim line of red at the bottom. So I had the battery changed. Everything works fine, plays,charges with usb,zune dock and zune kicker stereo. When I plugged into my computer with usb I get the “usb device not recognized, one of the usb devices attached to this computer has malfunctioned message”…. I’ve tried different usb ports, 3 different computers,2 sync cables, restart zune, update microsoft service pack for windows and nothing.. I took the last resort and tried to reformat and its stuck on the open software and restore the device firmware screen and the usb not recognized screen is still coming up… I wish I had never tried the restore. At least I had my zune working and charging with 6000 songs, now I have nothing but a frozen screen
Pat

By: Ernesto

Ernesto — Sun, 30 Oct 2011 23:07:25 +0000

Lifesaver bro.

By: rohidas

rohidas — Mon, 17 Oct 2011 10:37:39 +0000

Hey guys, even I am stuck at step 3, it simply says “please wait” and nothing happens. Is there any fix for this problem?

By: Annoyed

Annoyed — Wed, 05 Oct 2011 03:55:53 +0000

YA i have the 30GB i have used this again, and again, and again and NOTHING HAPPENS! Now my Zune only turns on when you hold down the ‘play/pause’ button, so do i do that first, then hold downt the back and middle/left button cause other wise it DOESNT TURN ON, and nothing works after that.. no ‘please wait screen’ I JUST WWANT TO DELETE EVERYTHING!! please help..

By: A

Mon, 11 Jul 2011 21:26:35 +0000

I have a 120 gb Zune..this is my 5th one. I wouldnt be caught dead with an ipod but I need my music. I’ve had every error from 1- to the dreaded 5. (5 means your hardrive is gone) I’ve spent an hour and a half talking to someone that spoke little to no english and basically told me my zune broke because I did not “properly shut off the zune” (which is holding down and back button). I was told I had to pay $120 for a refurbished zune and cover all the postage to get mine repaired. This is hopefully lucky #6. I’ve done the hard reboot and it keeps going to the screen that says 1 please connect to your pc.. when I connect it the zune player says it needs to update.. after gettin as far as 2% it stops and says there was an error updating and my zune player is stuck on #2. I’m afraid to do too many hard reboots because last time I got the dreaded error 5 (in which there is no help for). If anyone knows any other tricks or tips I’d really appriciate it. Please contact me via email.